Hoang Nguyen
Austin,TX
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Always best at what I do. Quick learner and always down to try and learn new things. Very positive customer services and always received positive feedbacks from customers.
Overview
6
6
years of professional experience
Work History
Server
Misono Sushi & Asian Bistro
09.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Boba Barista
Simplicitea
08.2021 - 02.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Lube Technician
Luther Brookdale Honda
05.2019 - 03.2020
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Greeted customers and answered questions about oil changes and other services.
Server
Tradition Senior Living
01.2018 - 04.2019
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Park Center Senior High School
Brooklyn Park, Minnesota04.2017
Skills
- Dining Customer Service
- Customer Complaint Resolution
- Customer Service
- Training Junior Team Members
- Serving Food and Beverages
- Positive Interactions
- Hospitality Management
- Performance Feedback
- Creative Solutions
- Sales and Upselling
- Professional Relationships
- Positive Reinforcement
Languages
Vietnamese
Native or Bilingual
Hobbies
- Gaming
- Work on my car
- Fashion
- Fish keeping
- Tattoos
Timeline
Server
Misono Sushi & Asian Bistro
09.2022 - 08.2023
Boba Barista
Simplicitea
08.2021 - 02.2022
Lube Technician
Luther Brookdale Honda
05.2019 - 03.2020
Server
Tradition Senior Living
01.2018 - 04.2019
High School Diploma -
Park Center Senior High School
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