HoiYing Yip
Seattle,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Dumpling the noodles
Seattle, WA
11.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
Manager
Yifang Taiwan Fruit Tea
Seattle, WA
06.2022 - 10.2022
- Prepared monthly progress reports on sales performance and presented them to management team.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Documented receipts, employee hours and inventory movement.
- Processed biweekly payroll information using appropriate software applications.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Barista
Yifang Taiwan Fruit Tea
Seattle, WA
01.2021 - 06.2022
Admission Team
Solomon International School
Seattle, WA
05.2020 - 10.2020
- Research and contact overseas (mainly in China, Hong Kong, and Taiwan) study abroad agency and learning center for the collaboration.
- Collaborated with others to discuss new opportunities.
- Communicate with parents, translate the information to them (English to Chinese)
- Organized promotional events such as webinars, conferences, and trade shows.
- Created and executed social media strategies to increase customer engagement.
Waitress
Hong Kong
01.2016 - 01.2019
- I worked in different restaurants in Hong Kong during the summer break.
Private Tutor
Hong Kong, HK
06.2014 - 09.2016
- Improve students' academic performance and assist with their homework
- Specific in High school and Middle school
- Helped with over 40 students
- Qualify the improvement in students' performance: A average (helping student move from C- range to A- range)
Education
Bachelor's Degree - Business Administration in Management
Seattle University
12.2019
Associate Degree - Business in Business
Shoreline Community College
06.2017
Skills
- Microsoft Office
- Customer Service
- Organizational Skills
- Collaboration
- Microsoft Excel
- Retail Inventory Management
- Employee Training
- Shift Scheduling
- Customer Service Management
- Payroll Management
- Marketing and Promotions
Certification
- Microsoft Excel Certificate
- MAST Permit
Sponsorship
Sponsorship required to work in the US
Languages
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Timeline
Server
Dumpling the noodles
11.2022 - Current
Manager
Yifang Taiwan Fruit Tea
06.2022 - 10.2022
Barista
Yifang Taiwan Fruit Tea
01.2021 - 06.2022
Admission Team
Solomon International School
05.2020 - 10.2020
Waitress
01.2016 - 01.2019
Private Tutor
06.2014 - 09.2016
Bachelor's Degree - Business Administration in Management
Seattle University
Associate Degree - Business in Business
Shoreline Community College
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