Holland Brittany
San Antonio
Summary
Dynamic customer service professional with a proven track record at Domino's Pizza, excelling in cash handling and conflict resolution. Recognized for building strong customer relationships and enhancing satisfaction, resulting in increased repeat business. Committed to maintaining professionalism and integrity in fast-paced environments while effectively managing inquiries and issues.
Overview
6
6
years of professional experience
Work History
Cashier
Domino's Pizza
03.2019 - 05.2019
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Operated cash register efficiently, processing transactions and handling cash accurately.
- Maintained store cleanliness and visual merchandising to enhance shopping experience.
- Adapted quickly to changing environments, maintaining productivity during peak hours.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Dollar Tree
11.2018 - 01.2019
- Collaborated with team members to achieve sales goals and improve store performance.
- Educated customers on promotions and loyalty programs to drive engagement and sales.
- Implemented loss prevention strategies, minimizing shrinkage through proactive measures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
Jack in the Box
02.2015 - 06.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections and provided recommendations for food items.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Handled customer inquiries and resolved issues to enhance overall satisfaction.
Delivery Driver
Jimmy John's Gourmet Sandwiches
06.2014 - 10.2014
- Delivered sandwiches promptly to ensure customer satisfaction and maintain service quality.
- Navigated efficiently through assigned routes, enhancing delivery speed and reliability.
- Maintained cleanliness and organization of delivery vehicle to comply with company standards.
- Assisted in training new drivers on delivery protocols and operational procedures.
Customer Service Representative
Afni Call Center
09.2013 - 04.2014
- Resolved customer inquiries efficiently, providing accurate information and solutions.
- Navigated multiple software systems to document interactions and track customer issues.
- Maintained professionalism while handling high-volume calls in fast-paced environment.
- Collaborated with team members to share best practices and improve service delivery.
- Identified recurring customer issues, contributing to ongoing process improvement discussions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Family Dollar
06.2013 - 09.2013
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Operated cash register efficiently, processing transactions and handling cash accurately.
- Maintained store cleanliness and visual merchandising to enhance shopping experience.
- Adapted quickly to changing environments, maintaining productivity during peak hours.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
GED -
Sahuaro High School
Tucson, AZSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer relations
- Cash register operation
- Professionalism and courtesy
- Product restocking
- Conflict resolution
Timeline
Cashier
Domino's Pizza
03.2019 - 05.2019
Sales Associate
Dollar Tree
11.2018 - 01.2019
Cashier
Jack in the Box
02.2015 - 06.2015
Delivery Driver
Jimmy John's Gourmet Sandwiches
06.2014 - 10.2014
Customer Service Representative
Afni Call Center
09.2013 - 04.2014
Sales Associate
Family Dollar
06.2013 - 09.2013
GED -
Sahuaro High School