Holland Smith
Iowa City,IA
Summary
Well-rounded Bartender and server with over three years of experience in fast-paced environments, adept to customer service, multitasking, and communication. Demonstrates strong leadership and teamwork to ensure efficient service. Currently pursuing a degree in journalism with a focus on strategic communications at the University of Iowa, bringing a unique perspective to customer engagement and service excellence.
Overview
4
4
years of professional experience
Work History
Bartender/Restaurant Server
Basta Pizzeria Ristorante
Iowa City, IA
05.2023 - Current
- Efficiently manage high-paced service, ensuring guest satisfaction through clear communication.
- Memorize over 50 cocktails and menu items, enhancing order accuracy and speed.
- Foster teamwork among staff, ensuring seamless service during peak hours.
- Consistently upsell premium beverages and food items, boosting average check value. Implement efficient serving techniques, reducing wait times and improving table turnover.
Shift Leader
Insomnia Cookies
Iowa City, IA
02.2022 - 05.2023
- Welcomed customers, processed orders, and managed the cash register efficiently.
- Ensured accurate cash drawer balance, secured store during closing.
- Applied problem-solving skills to resolve customer inquiries.
Barista
Scooters Coffee Shop
Cedar Rapids, IA
04.2021 - 12.2022
- Prepared high-quality beverages, enhancing customer satisfaction and repeated business.
- Managed daily inventory, ensuring efficient stock levels and reducing waste.
- Trained new staff, fostering a collaborative team environment and improving service speed.
Education
University of Iowa
Iowa City, IA05-2025
High School Diploma -
George Washington High School
Cedar Rapids, IA05-2021
Skills
- Customer Service (Expert): Cash handling, multitasking, team leadership, problem-solving, communication skills, time management, customer engagement, and upselling techniques
- Strategic Communications techniques (Experienced): social media marketing, data analysis, creative thinking, sales strategies, conflict resolution, brand development, digital marketing, and project management
Timeline
Bartender/Restaurant Server
Basta Pizzeria Ristorante
05.2023 - Current
Shift Leader
Insomnia Cookies
02.2022 - 05.2023
Barista
Scooters Coffee Shop
04.2021 - 12.2022
University of Iowa
High School Diploma -
George Washington High School
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