Holland Stull
Boise,ID
Summary
Motivated Server and Host with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Ten Barrel Brewing
2023.09 - 2024.01
- Established menu knowledge, and built rapport with customers to achieve average order sizes 10% over target
- Recommended pairings with dishes along with desserts to provide exceptional experience for diners that contributed to boosting customer satisfaction
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
Host/Server
Fox Bros. Bar-B-Q
2022.08 - 2023.03
- Managed seating arrangement, and assigned 10+ servers to table sections
- Greeted 100+ diners per shift, answered questions about wait time, and provided casual conversation
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shift Manager/Server Manager
Mattys Diner
2021.05 - 2021.11
- Instituted menu re-structure to promote food items with highest margins, resulting in increase in sales
- Trained 6 server staff on best practices, and provided feedback to junior staff to improve customer satisfaction
- Exceeded sales targets by up-selling appetizers and drinks based on specific tastes and interests of diners
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Exercised composure under pressure and in escalated customer service scenarios.
Guest Management
Linder Farms
2019.09 - 2021.11
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Paid attention to detail while completing assignments
- Applied effective time management techniques to meet tight deadlines
- Assisted with day-to-day operations, working efficiently and productively with all 100 team members
- Managed time efficiently in order to complete all tasks within deadlines
Education
GED -
Graduated 2022
Boise, ID05.2022
Skills
- Strong Work Ethic
- Hospitality best practices
- Reliable and Responsible
- High-volume dining
- Menu Memorization
- Workflow Coordination
- Guest Engagement
Volunteer Experience
Stage Managed Cantus Youth Choirs Concerts, Organizing concert layouts, managing 300-400 people.
Certification
Timeline
Server
Ten Barrel Brewing
2023.09 - 2024.01
Host/Server
Fox Bros. Bar-B-Q
2022.08 - 2023.03
Shift Manager/Server Manager
Mattys Diner
2021.05 - 2021.11
Guest Management
Linder Farms
2019.09 - 2021.11
GED -
Graduated 2022
Similar Profiles
Fatima SalinasFatima Salinas
Machine Operator at Barrel Ten Quarter CircleMachine Operator at Barrel Ten Quarter Circle
Aleta DriverAleta Driver
Taproom Manager at Ten Sleep Brewing CompanyTaproom Manager at Ten Sleep Brewing Company
Evan MalferEvan Malfer
Kitchen Manager at Cascade Brewing Barrel HouseKitchen Manager at Cascade Brewing Barrel House