Hollen Reid
Liberty Hill,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and teamwork, honed at companies like American Eagle. Excelled in engaging customers, enhancing their shopping experience, and resolving issues promptly, demonstrating exceptional problem-solving and effective communication skills. Proven track record of improving customer satisfaction and fostering repeat business through meticulous attention to detail and collaboration.
Overview
4
4
years of professional experience
Work History
Sales Associate
American Eagle Outfitters, Inc
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Made sure customers found what they came into the store for and insuring that they leave satisfied
Hostess
The Oasis on Lake Travis
06.2022 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating the waitlist simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Made sure guest grievances were solved quickly and calmly
Team Member & Guest Relations
Target
02.2021 - 06.2022
- Checked merchandise out in a timely manner
- Bagged merchandise carefully with strategic placement insuring no spilling or breakage would happen
- Helped customers return and exchange items that did not work out for them
- Built items in pickup orders under a certain time frame to appease customers
Education
Cedar Park High School
Cedar Park, TX2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Effective communication skills
- Attention to detail
Timeline
Sales Associate
American Eagle Outfitters, Inc
11.2023 - Current
Hostess
The Oasis on Lake Travis
06.2022 - 11.2023
Team Member & Guest Relations
Target
02.2021 - 06.2022
Cedar Park High School