Hollie Hodge

Analyzed online sales data and developed action plans to improve margin, revenue and processes.

Updated company website with deals and product packages.
Increased sales and customer satisfaction through personalized servicing.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Streamlined office operations by implementing efficient filing systems and organizational strategies.

Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.

• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Assisted in processing of new inventory and disposal of outdated items.

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.

• Maintained clean, safe, and well-organized patient environment.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.