Hollie Vollmer
Union,MO
Summary
EMT-Basic transports and administers basic life support treatment to sick or injured persons in pre-hospital and inter-facility settings. Provides care and all operational duties with excellence. Holds valid state driver's license and required certificates and credentials.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Revenue Cycle Management/MBSH
08.2024 - Current
- Facilitated patient check-in and registration processes, ensuring accuracy of demographic information.
- Managed insurance verification.
- Streamlined patient flow through effective communication with clinical staff and patients.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapts quickly to changing demands within the healthcare environment, demonstrating flexibility, and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure, while resolving conflicts or addressing dissatisfied patients.
- Trained new hires on department procedures, policies, and ensured consistent quality service delivery from all team members.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
EMT-Basic
MBSH
11.2020 - Current
- Assessed patient constantly on route to emergency facility and administered additional care.
- Utilized medical equipment such as defibrillators, ventilators, and suction devices to stabilize patients.
- Cleaned, inspected and sterilized instruments and equipment after use.
- Responded to emergency calls and provided immediate medical attention to injured or ill individuals.
- Offered individualized care to stabilize patients for transport and prepare for hospital care.
- Collaborated with law enforcement officers at accident scenes to maintain safety and manage traffic flow around incident area.
- Assessed patient conditions on scene and prioritized care based on severity of injuries or illnesses.
- Participated in continuing education courses to stay current on best practices in emergency medicine.
- Implemented infection control measures such as proper hand hygiene techniques and use of personal protective equipment PPE while providing patient care.
- Reported observations and emergency medical care to receiving medical facility staff, verbally and in writing.
- Transported patients safely to hospitals or other healthcare facilities for further evaluation and treatment.
- Protected medical personnel, patients, and general public by operating vehicles safely and in line with regulations.
- Adhered to strict confidentiality guidelines when discussing patient information with family members, hospital staff, or other professionals involved in care.
- Helped lift and carry patient from the ambulance into receiving medical facility.
EMT-Basic
Washington Area Ambulance District
06.2006 - Current
- Assessed patient constantly on route to emergency facility and administered additional care.
- Communicated effectively with other emergency personnel to coordinate patient care and transportation.
- Monitored vital signs throughout transport, adjusting treatment plans as necessary based on changes in condition.
- Protected medical personnel, patients, and general public by operating vehicles safely and in line with regulations.
- Participated in continuing education courses to stay current on best practices in emergency medicine.
- Collaborated with law enforcement officers at accident scenes to maintain safety and manage traffic flow around incident area.
- Ensured cleanliness and readiness of ambulance vehicles by routinely checking supplies and performing maintenance tasks as needed.
- Evaluated scenes and implemented life-saving measures based on medical assessments.
- Helped lift and carry patient from the ambulance into receiving medical facility.
- Kept vehicles clean, organized and well-stocked with medical supplies and equipment.
- Responded to emergency calls and provided immediate medical attention to injured or ill individuals.
Waitress
Wimpy's
01.2001 - 06.2011
- Advised guests on menu choices, accommodated requests and noted preferences.
- Set and bussed tables while maintaining sanitation standards.
- Handled guest needs with upbeat attitude and attention to detail.
- Processed orders and payments using POS system terminals and registers.
Education
Certification - Paramedic Technology
East Central College
Union, MO05.2004
General - undefined
Washington Senior High School
Washington, MO05.2001
Skills
- Airway Management
- Obstetrics and Gynecology
- Stroke Recognition
- Pediatric Care
- Patient Assessment
- Emergency Vehicle Operation
- Stress Management
- Cardiopulmonary Resuscitation
- Decision Making
- Continuing Education
- Scene Safety
- Teamwork and Collaboration
- Diabetic Emergencies
- Supply Restocking
- Fracture Stabilization
- Geriatric Care
- Spinal Immobilization
- Patient Lifting
- Critical Thinking
- Respiratory Distress
- Patient registration
- Insurance verification
- HIPAA compliance
- Customer service
- Documentation accuracy
- Time management
- Workflow optimization
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Strong empathy
- Money handling
Timeline
Patient Access Representative
Revenue Cycle Management/MBSH
08.2024 - Current
EMT-Basic
MBSH
11.2020 - Current
EMT-Basic
Washington Area Ambulance District
06.2006 - Current
Waitress
Wimpy's
01.2001 - 06.2011
General - undefined
Washington Senior High School
Certification - Paramedic Technology
East Central College