Holly Belanger
Summary
Driven professional with a proven track record in customer service and cash handling, honed across roles at Hobby Lobby and Vermont Creamery. Demonstrates exceptional work ethic and integrity, achieving high accuracy levels in transactions and consistently exceeding production targets. Skilled in fostering customer satisfaction and streamlining operations, showcasing reliability and effective time management. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable Cashier, and Associate offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Cashier
Hobby Lobby
282 Berlin Mall Rd. Unit #13, Berlin, Vt 05602
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Associate
AutoZone
18 Overlook Drive, Barre, Vermont 05641
02.2023 - 05.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Front End Associate
Delicate Decadence LLC
14 North Main St. Suite # 1006, Barre, Vt. 05641
11.2021 - 11.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate a variety of pastries and desserts such as pies and cakes for events, and join reward programs.
- Welcomed and engaged customers, offering assistance with various drinks and foods to make their dining experience enjoyable.
- Worked to prep, cook. and wrap various pastries, cakes, pies, and meals for individual, company, and community events.
Production Operator
Vermont Creamery/ Land O' Lakes
20 Pitman Road, Websterville, Vermont
09.2019 - 06.2021
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
- Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
- Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
- Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
Education
High School Diploma -
Harwood Union High School
Moretown, VT06.1992
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
Additional Information
My Customer Services skills have helped in keeping the same customers throughout my current job at Hobby Lobby as well as my previous job at Delicate Decadence.
Timeline
Cashier
Hobby Lobby
05.2023 - Current
Associate
AutoZone
02.2023 - 05.2023
Front End Associate
Delicate Decadence LLC
11.2021 - 11.2022
Production Operator
Vermont Creamery/ Land O' Lakes
09.2019 - 06.2021
High School Diploma -
Harwood Union High School