Holly Dakota
Wisconsin Rapids
Summary
Detail-oriented professional with strong customer service skills. Experienced in optical dispensing and insurance verification, dedicated to enhancing patient experiences and ensuring accurate appointment scheduling.
Overview
12
12
years of professional experience
Work History
Optician
MYEYEDR
Wisconsin Rapids, WI
09.2023 - 04.2026
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Conducted comprehensive vision tests to determine prescription requirements for eyewear.
- Managed inventory levels of eyeglasses, contact lenses, and accessories to ensure product availability.
- Educated patients on proper lens care and maintenance techniques for optimal performance.
Patient Care Coordinator
MYEYEDR
Wisconsin Rapids
09.2023 - 04.2026
- Coordinated patient scheduling and appointment reminders to enhance operational efficiency.
- Managed patient intake processes, ensuring accurate data collection and documentation.
- Facilitated communication between patients and healthcare providers to address inquiries and concerns.
- Developed educational materials for patients regarding treatment options and eye care best practices.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Customer Service Representative
HR Block
Wisconsin Rapids, WI
12.2023 - 04.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new employees on customer service protocols and software systems.
- Implemented process improvements to enhance service delivery efficiency.
- Managed customer accounts, ensuring accurate data entry and updates.
Retail Sales Associate /Dual Supervisor
Ho Chunknation
Nekoosa
06.2017 - 11.2023
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Maintained knowledge of store promotions and inventory to provide accurate information to customers.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Trained new associates on customer service standards and sales techniques for improved performance.
Count Team Associate
Ho Chunk Gaming
Nekoosa
01.2014 - 12.2014
- Oversee daily cash count processes ensuring accuracy and compliance with regulatory standards.
- Implement improvements in counting procedures to enhance efficiency and reduce discrepancies.
- Train new team members on cash handling protocols and best practices for accuracy.
- Conduct audits of cash flow and inventory to identify areas for process enhancement.
Education
High School Diploma -
Nekoosa Academy
Nekoosa School District 06-2013
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Optical orders
- Progressive lenses expertise
- Optical terminology
- Prescription interpretation
- Appointment scheduling
- Insurance approvals
Languages
English
Timeline
Customer Service Representative
HR Block
12.2023 - 04.2024
Optician
MYEYEDR
09.2023 - 04.2026
Patient Care Coordinator
MYEYEDR
09.2023 - 04.2026
Retail Sales Associate /Dual Supervisor
Ho Chunknation
06.2017 - 11.2023
Count Team Associate
Ho Chunk Gaming
01.2014 - 12.2014
High School Diploma -
Nekoosa Academy