Holly Folds
Summary
Organized and dependable healthcare professional with 18 years of experience in healthcare management. Strong understanding of daily office operations, patient relations, team communication, and administrative support. Skilled in multitasking, maintaining organized records, coordinating workflows, and providing excellent customer service
Overview
23
23
years of professional experience
Work History
Scheduling Coordinator
Biodentist Alabama
Dothan, Alabama
11.2025 - Current
- Coordinated patient flow to maintain an efficient daily schedule and minimize wait times.
- Patient Appointment Scheduling
- Appointment Confirmations and Reminders
- Patient Check-In and Check-Out
- Patient Communication and Customer Service
- Communicate with patients regarding appointments, treatment procedures, and office expectations.
- Ensured patient confidentiality by adhering to HIPAA regulations during all interactions.
- Multitasking and Time Management
- Problem-Solving and Conflict Resolution
- Collaborated with team members to enhance patient care and streamline office operations.
- Maintained organized records and demonstrated attention to detail in patient documentation.
- Provide professional and compassionate care to patients in a dental healthcare setting.
- Electronic Health Records (EHR)
- Maintain accurate patient records while protecting confidential health information.
- Created a welcoming and professional environment for patients through attentive service.
- Respond to patient questions and concerns with professionalism and courtesy.
- Patient Record Maintenance
- Work closely with dentists and office staff to support smooth clinical operations.
Patient Access Manager/Department of Revenue Cycle
MEDICAL CENTER ENTERPRISE
Enterprise, AL
12.2019 - Current
- Oversee the daily operational activities of all Patient Access staff, monitoring work flow and daily adjustments using productivity and performance measures.
- Supervises staff responsible for inpatient/outpatient registration.
- Supervises work schedules to ensure proper and adequate shift coverage at all times
- Audited Patient Access staff to confirm compliance with performance standards.
- Conducted performance evaluations to provide feedback and identify development opportunities for staff.
- Managed point of service collections for current and overdue accounts.
- New hire one on one training.
- Organizes and performs administrative staff meetings
- Conducted insurance verification to confirm patient coverage prior to services.
- Insurance Verification
- Ensuring daily patient type changes
- Conducted one-on-one training sessions for new hires to ensure proper onboarding.
- Verifying Physician orders for completeness and accuracy
- Perform Exclusion checks on Physicians by NPI to ensure Physician license is clear before accepting physician orders or adding the physician into the system.
- Add all new physicians into MEDHOST.
- Figure patient copay/coinsurance responsibilities for services being provided.
- Run daily queries listed below to catch any errors that would cause billing delays. This allows me to investigate registrar errors and provide additional training. Also allows me to provide information for the monthly unbilled corporate call.
- 1. EDIS report
- 2. Recurring account report
- 3. Medicare Secondary Payor (MSP) report.
- 4. Occurrence code report
- 5. Accident code report
- 6. Insurance audit report
- 7. POS comment report
- 8. Observation report
- Managed daily unbilled report, coordinating with departments for timely charge corrections and minimizing billing delays.
- Add/remove/correct charges from the charge sheet sent by the departments.
- Complete insurance authorizations for Inpatient/Outpatient visits.
- Enter/Remove patient charges.
- Performed daily deposits for the facility.
Phlebotomy Supervisor
LabCorp
Dothan, AL
07.2016 - 12.2019
- Supervised daily operations for 46 employees.
- Performed, taught, and monitored functions within department and surrounding areas, including scheduling, specimen collection, payroll, error investigation, problem solving, and service recovery.
- Conduct and complete annual evaluations.
- Developed and nurtured professional relationships with physicians and office managers to enhance collaboration and service delivery.
- Built and maintained professional relationships with Physicians and Office Managers.
- Served assigned phlebotomists and clients in a professional manner to enhance the company's position and reputation.
- Planning, scheduling and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
- Verified physician orders for accuracy and completeness.
Travel Phlebotomist
AMN HEALTHCARE
11.2013 - 06.2016
- Collected biological specimens from patients
- Entered patient demographics to maintain accurate records and streamline patient processing.
- Processed specimens after collection.
- Entering patient demographics.
- Ordered medical supplies on a weekly basis
- Maintaining monthly logs
Clinic Coordinator
LAB CORP
Panama City, FL
03.2010 - 11.2013
- Provided excellent customer service to patients.
- Performing Venipuncture
- Performed DOT/Non-DOT urine/blood drug screens.
- Hair Follicle DNA testing.
- Verified physician orders for completeness and accuracy to facilitate timely patient care.
- Processed point-of-sale transactions efficiently.
- Recorded daily operational logs accurately.
- Verified physician orders for completeness and accuracy.
Phlebotomy Supervisor
Doctors Memorial Hospital
Bonifay, FL
03.2004 - 03.2010
- Collected specimens from patients
- Performed Dot/Non DOT Drug screens
- Handled processing of send-out lab testss.
- Performed Dot and Non-DOT drug screens to maintain compliance with regulatory standards.
- Delivered excellent customer service to enhance patient satisfaction and support their needs.
Education
High school diploma -
Holmes County High School
Bonifay, FLSkills
- Patient Scheduling
- Electronic Health Records
- Patient Flow Management
- Workforce Management
- Healthcare Administration
- Epic
- HMS
- Microsoft Excel
- Microsoft Word
- Data Entry
- Communication skills
- Time Management
- Scheduling
- Customer Service
- LCM
- Curve
- Beacon expertise
Timeline
Scheduling Coordinator
Biodentist Alabama
11.2025 - Current
Patient Access Manager/Department of Revenue Cycle
MEDICAL CENTER ENTERPRISE
12.2019 - Current
Phlebotomy Supervisor
LabCorp
07.2016 - 12.2019
Travel Phlebotomist
AMN HEALTHCARE
11.2013 - 06.2016
Clinic Coordinator
LAB CORP
03.2010 - 11.2013
Phlebotomy Supervisor
Doctors Memorial Hospital
03.2004 - 03.2010
High school diploma -
Holmes County High School