Holly Gordon
Fargo,ND
Summary
Dedicated professional with a proven track record in customer service and patient care, demonstrated at Rosewood Terrace. Skilled in creating safe and nurturing environments, fostering academic curiosity, and implementing effective behavior management plans. Excels in customer assistance and empathy, enhancing client satisfaction and loyalty. Achieved consistent academic growth in young learners through innovative teaching strategies.
Overview
19
19
years of professional experience
Work History
Cashier
Coburns Grocery
Jamestown ND
09.2007 - 01.2009
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Certified Nursing Assistant
Rosewood Terrace
Elkhart, IN
09.2001 - 08.2002
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Childcare Assistant
Various Families
Elkhart, IN
01.1997 - 09.2000
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Read and told stories to promote and support overall language development.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Improved behavior management techniques by implementing positive reinforcement strategies and clear expectations.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
Preschool Teacher
Calvary Kiddie College
Elkhart, IN
08.1994 - 10.1996
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Guided students to develop social, emotional and physical skills.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Supported students in developing self-esteem and self-confidence.
- Implemented age-appropriate curricula to meet needs of young learners.
- Established positive relationships with students and families.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Allowed for ample outdoor discovery time in schedule each day.
- Utilized creative teaching strategies to engage students in classroom.
- Developed and implemented behavior management plans.
- Incorporated music, art and literature into curriculum.
Cashier
McDonald's Restaurant
Elkhart IN
01.1990 - 06.1992
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor Of Liberal Arts -
Bethel College
Mishawaka, INSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
Coburns Grocery
09.2007 - 01.2009
Certified Nursing Assistant
Rosewood Terrace
09.2001 - 08.2002
Childcare Assistant
Various Families
01.1997 - 09.2000
Preschool Teacher
Calvary Kiddie College
08.1994 - 10.1996
Cashier
McDonald's Restaurant
01.1990 - 06.1992
Bachelor Of Liberal Arts -
Bethel College