Holly Hansen
San Marcos,CA
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Adriatic Dental
Vista, CA
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Entered and updated sensitive customer information during check-ins and room changes.
- • Schedule appointments and manage the dental office calendar efficiently.
- • Maintain patient records and ensure all information is up to date and confidential.
- • Utilize Dentrix software for patient scheduling and record-keeping.
- • Using microsoft words , excel , office and emailing.
- • Answer and manage multi-line phone systems to address patient inquiries and appointment scheduling.
- • Collaborate with the dental team to ensure smooth operations and patient satisfaction.
- • Checking patients out, including receiving and recording payment, and scheduling next appointment.
Stay at Home Mom
Self-employeed
San Marcos, CA
01.2012 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Personal Assistant
Kettner Law
San Diego, CA
01.2008 - 01.2012
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Associate Of General Studies - Social Sciences
Palomar College
San Marcos, CASkills
- Customer Service
- Time Management
- Listening Skills
- Problem-solving skills
- Appointment Scheduling
- Administrative Support
- Clerical Support
- Departmental support
- Attention to Detail
- Customer and client relations
- Payment Processing
- Visitor and Customer Relations
- Greeting and Seating Clients
Timeline
Front Desk Receptionist
Adriatic Dental
02.2024 - Current
Stay at Home Mom
Self-employeed
01.2012 - 02.2024
Personal Assistant
Kettner Law
01.2008 - 01.2012
Associate Of General Studies - Social Sciences
Palomar College