HOLLY HARRIS
Athens
Summary
Demonstrates expertise in developing engaging learning experiences through effective management of course modules and instructional design. Successfully supervised and mentored multiple instructors, fostering collaborative learning environments while enhancing participant engagement.
Overview
11
11
years of professional experience
Work History
LEAD LEARNING FACILITATOR | VIRTUAL INSTRUCTOR
NATIONWIDE
Athens
08.2021 - Current
- MANAGED 2 CONTENT DEVELOPMENT AND REVISION CYCLES, WROTE 8 COURSE MODULES (30-40 HOURS OF INSTRUCTIONAL CONTENT EACH) FOR BLENDED LEARNING, AND DESIGNED 1 YEARLONG VIRTUAL COURSE (200 HOURS OF INSTRUCTIONAL CONTENT) FOR MCVA
- CONCEPTUALIZED, DESIGNED, AND DEVELOPED EFFECTIVE AND ENGAGING TRAINING CONTENT USING THE ADDIE MODEL INCLUDING FULL RANGE OF INSTRUCTIONAL MATERIALS, PRESENTATIONS, SLIDE DECKS, USER GUIDES, TUTORIALS, EXERCISES, COURSE OUTLINES, AND FEEDBACK FORMS
- I WORKED WITH AGES RANGING FROM 5-15 YEARS OLD.
EDUCATOR, VIRTUAL INSTRUCTOR
NATIONWIDE
Mobile
08.2020 - 07.2021
- SUPERVISED, MENTORED, AND EVALUATED 20+ INSTRUCTORS AT AN INTENSIVE PROGRAM FOR 250 PARTICIPANTS FROM THE EAST TO WEST COAST.
- MANAGED 2 CONTENT DEVELOPMENT AND REVISION CYCLES, WROTE 8 COURSE MODULES (30-40 HOURS OF INSTRUCTIONAL CONTENT EACH) FOR BLENDED LEARNING, AND DESIGNED 1 YEAR-LONG VIRTUAL COURSE (200 HOURS OF INSTRUCTIONAL CONTENT) FOR MCVA
- CONCEPTUALIZED, DESIGNED, AND DEVELOPED EFFECTIVE AND ENGAGING TRAINING CONTENT USING THE ADDIE MODEL INCLUDING FULL RANGE OF INSTRUCTIONAL MATERIALS, PRESENTATIONS, SLIDE DECKS, USER GUIDES, TUTORIALS, EXERCISES, COURSE OUTLINES, AND FEEDBACK FORMS
CUSTOMER SERVICE MANAGEMENT
REPUBLIC FINANCE
Huntsville
08.2015 - 04.2019
- PROVIDE ASSISTANCE TO CLIENTS, ANSWER INCOMING CALLS, HANDLE ESCALATIONS, AND RESOLVE OUTSTANDING CONCERNS.
- DOCUMENTATION - COMPLETED REPORTS FOR MANAGEMENT TO OUTLINE FINANCIAL SUMMARIES.
- SALES REPRESENTATIVE: ASSISTED CUSTOMERS WITH THE LOAN ORIGINATION PROCESSES AND UP-SALES ADDITIONAL PRODUCTS.
- HANDLED PAYMENT TRANSACTIONS FILED CUSTOMER DOCUMENTS, MADE UP TO 75+ CALLS A DAY PERTAINING TO SALES AND COLLECTIONS.
Education
M.ED - ELEMENTARY EDUCATION
GRAND CANYON UNIVERSITY
05-2020
Skills
- MS TEAMS
- GOOGLE SUITE
- ADOBE SPARK
- ZOOM
- RISE 360
- CANVA
- SMARTBOARD/PROMETHEAN
- GENIALLY
- CALENDLY
- MONDAYCOM
- MENTIMETER
- LMS (CANVAS, MOODLE, THINKIFIC BLACKBOARD, DOCEBO, JOOMLA)
- MOBYMAX
- Content development and curriculum writing
- Virtual training and instructional design
- ADDIE model application
- Professional development training
Timeline
LEAD LEARNING FACILITATOR | VIRTUAL INSTRUCTOR
NATIONWIDE
08.2021 - Current
EDUCATOR, VIRTUAL INSTRUCTOR
NATIONWIDE
08.2020 - 07.2021
CUSTOMER SERVICE MANAGEMENT
REPUBLIC FINANCE
08.2015 - 04.2019
M.ED - ELEMENTARY EDUCATION
GRAND CANYON UNIVERSITY