Hi, I’m
Holly Haynes
WARD,AR
Summary
Accomplished Pharmacy Technician with a proven track record at Cornerstone Pharmacy, enhancing workflow and patient satisfaction through expert medication dispensing and exceptional customer service. Skilled in confidentiality adherence and team collaboration, significantly contributing to efficient pharmacy operations and positive patient outcomes. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
20
years of professional experience
Work History
Cornerstone Pharmacy
Pharmacy Technician
08.2016 - Current
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Adhered to strict safety protocols during vaccine administration, minimizing potential risks for patients.
Heritage Pharmacy
Pharmacy Technician
08.2012 - 08.2016
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Collected co-payments or full payments from customers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
Jacksonville High SchoolJacksonville, AR
High School Diploma
05.2003
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Prescription Filling
- HIPAA
- Compounding Techniques
- Customer Service
Volunteer
Volleyball coach with local parks and rec for 5 seasons
Helped form new volleyball club in local community
Volunteer club coach
Hobbies
playing and coaching volleyball
Timeline
Pharmacy Technician
Cornerstone Pharmacy
08.2016 - Current
Pharmacy Technician
Heritage Pharmacy
08.2012 - 08.2016
Jacksonville High School
High School Diploma
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