Holly Howard
Fairfax,VA
Summary
Experienced and reliable professional with a deep knowledge of the dealership automotive industry for close to 20 years. Strong customer service skills and an adapt team player. Uses sound judgment to maintain a a high level of company standards.
Overview
12
12
years of professional experience
Work History
Office Manager
Dealer Network Trade
2023.12 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Worked with vendors and handled all aspects of PO's and RO's. Handled customer calls .
- Daily bank deposit and req. Posted deals, added vehicles to inventory. Facilitated weekly payroll. Handled all aspects of titlework for all states to include auction purchases and retail customer purchases.
Service Advisor
Toyota Of Tampa Bay
2022.12 - 2023.12
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Licensed Real Estate Agent
Charles Rutenberg
2020.04 - 2023.12
- Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong interpersonal skills.
- Generated new leads through networking and social media marketing efforts.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
Sales
Toyota Of Tampa Bay
2021.12 - 2022.12
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Provided upbeat moral to motivate fellow sales.
- Navigated CRM to include 60 phone calls a day and personal videos for vehicles customers were interested in purchasing.
- Always excelled in customer service and referrals.
Office Manager
Tampa Mitsubishi
2016.12 - 2021.11
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled all relationships with Vendors, Auctions, HR. Daily bank reconciliation, Posted and cancelled GAPs, warranties.
- All aspects of titling with auctions and retail customers. Cultivated Personal relationships with DMV personal .
Tag and Title Clerk
Lustine Dodge
2012.12 - 2016.12
- Streamlined tag and title processing by implementing efficient organizational systems.
- Reduced wait times for customers by consistently prioritizing tasks and staying organized.
- Maintained accurate records, ensuring timely and error-free processing of all transactions.
- Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
Education
No Degree - General Studies And Massage Therapy
Northern Virginia Community College
Annandale, VASkills
- Billing
- Staff hiring
- Data Entry
- Customer Service
- Experience with Reynolds and Reynolds, Dealertrack, Title Tec, CDK, Mastermind, Dealersocket, Podium
- Deep understanding of all aspect of sales and service and warranties
Timeline
Office Manager
Dealer Network Trade
2023.12 - Current
Service Advisor
Toyota Of Tampa Bay
2022.12 - 2023.12
Sales
Toyota Of Tampa Bay
2021.12 - 2022.12
Licensed Real Estate Agent
Charles Rutenberg
2020.04 - 2023.12
Office Manager
Tampa Mitsubishi
2016.12 - 2021.11
Tag and Title Clerk
Lustine Dodge
2012.12 - 2016.12
No Degree - General Studies And Massage Therapy
Northern Virginia Community College
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