Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Holly Johnson

Elwood,IN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Copart Auto Auctions
10.2019 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Kmart Corporations
02.1999 - 12.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor Of Science - Paralegal Studies

Kaplan College - Indianapolis
Indianapolis, IN
06.2012

Skills

  • Lotus Notes
  • Report Preparation
  • Staff Training
  • Report Creation
  • Microsoft PowerPoint
  • Retail Sales Customer Service
  • Active Listening
  • Microsoft Word
  • Credit Card Payment Processing
  • Microsoft Excel
  • Customer Relations
  • Sales Expertise
  • Account Management
  • Intuit QuickBooks
  • Recordkeeping Strengths

Timeline

Customer Service Representative

Copart Auto Auctions
10.2019 - 05.2023

Customer Service Representative

Kmart Corporations
02.1999 - 12.2016

Bachelor Of Science - Paralegal Studies

Kaplan College - Indianapolis

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Holly Johnson