Hollie Manassa
St. Petersburg,FL
Summary
Enthusiastic and customer-focused professional with over 4 years of experience in the service industry. Proven track record of delivering exceptional customer service, managing operations, and fostering team collaboration. Eager to expand knowledge and leverage strong communication and organizational skills in a new industry. Committed to continuous learning and contributing to a dynamic team environment.
Overview
4
4
years of professional experience
Work History
Server
Irish 31 Pub and Eatery
Tampa, FL
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender
Winghouse Bar & Grill
Lakeland, FL
10.2022 - 02.2025
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Beverage Cart Attendant
The Club at Eaglebrooke
Lakeland, FL
06.2021 - 10.2022
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Kept accurate records of sales and inventory, contributing to efficient restocking and financial reporting.
Education
Bachelor Of Interdisciplinary Studies - Social Sciences
University of South Florida
Tampa, FLAssociate Of Business Administration -
Polk State College
Winter Haven, FL05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Customer service
- Point of sale operation
- Suggestive selling
Timeline
Server
Irish 31 Pub and Eatery
10.2024 - Current
Bartender
Winghouse Bar & Grill
10.2022 - 02.2025
Beverage Cart Attendant
The Club at Eaglebrooke
06.2021 - 10.2022
Bachelor Of Interdisciplinary Studies - Social Sciences
University of South Florida
Associate Of Business Administration -
Polk State College