Holly Sams
Benton,AR
Summary
Proven sales expert with a strong background at Nordstrom, focused on customer service excellence and relationship development. Consistently met and exceeded sales targets by implementing strategic problem-solving and teamwork. Capable of thriving in fast-paced settings while maintaining high levels of client satisfaction and loyalty.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
Dillards Department Store
Little Rock, AR
12.2024 - Current
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Center Manager
Urgent Team
Little Rock, AR
01.2023 - 11.2024
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
Assistant Clinic Manager
Anaheim Medical Group
Anaheim, CA
01.2021 - 10.2023
- Coordinated with external providers such as laboratories, pharmacies, and insurance companies to facilitate seamless patient care experiences.
- Managed clinic budget, reducing unnecessary expenses while prioritizing essential resources for optimal patient care.
- Collaborated with medical professionals to ensure high-quality patient care, addressing any concerns or issues in a timely manner.
- Ensured compliance with healthcare regulations by maintaining accurate records and staying up-to-date on industry best practices.
- Optimized appointment scheduling process to minimize wait times for patients, resulting in increased satisfaction rates.
- . Assisted in developing marketing materials for the clinic, increasing local awareness of available services and attracting new patients.
- Assisted in the hiring process for new staff members, ensuring a diverse and talented team of healthcare professionals.
- Implemented quality control measures to maintain a sterile environment within the clinic, adhering to strict sanitation guidelines.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
Home Health Aide
Peaceful Hearts Homecare
Corona, CA
01.2018 - 02.2023
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Cosmetic Counter Manager
Nordstrom
Woodland Hills, CA
05.2013 - 08.2018
- Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management.
- Recruited trained, and mentored new employees, fostering a high-performance team environment.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Coordinated successful product launches by collaborating closely with marketing teams on promotional materials and event logistics.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Researched and assessed new products to develop effective merchandising and promotion plans.
- Served as a liaison between cosmetic brands representatives and store management, facilitating productive communication on product offerings and sales strategies.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
- Introduced initiatives and sales strategies to exceed goals.
- Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
Sales Associate
ATT
Santa Monica, CA
1994 - 2015
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Arts - Law
Regent University
Virginia Beach, VAMedical Assistant
Westwood College
Los Angeles, CA06.2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Sales expertise
Certification
Certified sales specialist for estee lauder
Timeline
Sales Associate
Dillards Department Store
12.2024 - Current
Center Manager
Urgent Team
01.2023 - 11.2024
Assistant Clinic Manager
Anaheim Medical Group
01.2021 - 10.2023
Home Health Aide
Peaceful Hearts Homecare
01.2018 - 02.2023
Cosmetic Counter Manager
Nordstrom
05.2013 - 08.2018
Sales Associate
ATT
1994 - 2015
Bachelor of Arts - Law
Regent University
Medical Assistant
Westwood College