Holly Smith

• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Developed and created programs and monitored effectiveness against individual participant needs.
• Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
• Referred families to shelters, legal resources and educational programs.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• For family of 6
• Creating schedules for family and making sure they get completed, if something comes up, finding alternative solutions quickly
• Responsible for helping the team figure out best way to get tasks done
• Managing difficult personalities and finding common ground in order for tasks to get done
• Practicing patience and being mentor.
• Managed day-to-day operation of home to comply with regulations and agency standards.

• Prestigious family cleaning company that works for high profile families and businessesimproved the cleanliness status of homes
• Standardized the cleaning of Reis Nichols Jewlers
• Supervised new recruits and mentored them to learn the standard ofthe job.

• Operated the machinery, headed the main coffee bar, conserved drive-through times to a minimum
• Advanced quickly up the barista ladder
• Gained experience in customer service.

GPA: 3.02/4.0