Holly Stewart
Pascagoula,MS
Summary
Driven by data-driven decision-making and exceptional relationship management, I significantly optimized container movements at Walmart, fostering long-term partnerships and enhancing customer loyalty at Alorica. Skilled in sales strategy and active listening, I excel in transforming challenges into opportunities, achieving beyond set goals without exceeding a 55-word limit.
Overview
9
9
years of professional experience
Work History
Market Area Manager
Walmart
Irvington, AL
04.2018 - 04.2024
- Monitored performance metrics closely, making data-driven decisions that led to optimized container movements within the network.
- Developed strong relationships with carriers resulting in long-term business partnerships and repeat customers.
- Managed budgets, forecasting trends, and overseeing vessel etas to maximize container drayage in the market.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Customer Service Representative
Alorica
Mobile, AL
03.2015 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
Theodore High School
Theodore, AL05.2007
Skills
- Data-driven decision-making
- Key Account Management
- Sales strategy development
- Relationship Management
- Problem-solving abilities
- Active Listening
Timeline
Market Area Manager
Walmart
04.2018 - 04.2024
Customer Service Representative
Alorica
03.2015 - 04.2018
High School Diploma -
Theodore High School