Holly Waldrup
Spring Grove,Pa
Overview
2026
2026
years of professional experience
Work History
Front Desk Agent
Technician
Applied Research Associates, Inc.
Mechanicsburg, PA, USA
11.2001 - Current
- Digitize data for the Long Term Pavement Performance (LTPP) program
- Perform data reduction for digital projects
- Edit LTPP projects
- Perform quality control for LTPP and digital projects
- Train other employees in appropriate areas
- Supervise second shift staff
- Complete LTPP Pavement Workshop annually
- Assist data technician supervisor
Front Desk Agent
Best Western Hotel
New Cumberland, PA
07.2014 - 09.2014
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales Support/Production
Oakworks, Inc.
01.1999 - 10.2001
- Data entry
- Assisting sales reps
- Travel reservations
- Updating and restocking of the showroom
- Answering switchboard
- Greeting customers/clients
- Mill work, usage of sanders, drill presses, etc; applying foam to tables; upholstering and final assembly
Travel Consultant
Travel Network
06.1998 - 03.1999
- Secretarial duties
- Sales and marketing techniques
- Individual and group pricing
- Sales
- Usage of travel guide
- Hotel and travel indexes
- Completion of travel documents
- Exchanges and refunds
Front Desk Clerk
Comfort Inn
05.1998 - 02.1999
- Made hotel reservations for guest
- Answered multi-line phone
- Light maintenance duties
- Light housekeeping duties
- Handling of guest requests
- Taking ski reservations
Education
Diploma - Travel and Tourism
York Technical Institute
York, Pennsylvania1998
School Diploma -
Waynesboro High
Waynesboro, Pennsylvania1994
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Customer interaction
Timeline
Front Desk Agent
Best Western Hotel
07.2014 - 09.2014
Technician
Applied Research Associates, Inc.
11.2001 - Current
Sales Support/Production
Oakworks, Inc.
01.1999 - 10.2001
Travel Consultant
Travel Network
06.1998 - 03.1999
Front Desk Clerk
Comfort Inn
05.1998 - 02.1999
Diploma - Travel and Tourism
York Technical Institute
School Diploma -
Waynesboro High