Homer Carpenter
Eutaw,AL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Account Representative
DEX Imaging
02.2018 - Current
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Account Representative
Canon Solutions America- CANON USA
03.2013 - 02.2018
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Service Technician
Canon Solutions America- CANON USA
01.2006 - 03.2013
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Education
No Degree -
Mobile College
Mobile, Al.High School Diploma -
Warrior Academy
Eutaw, AL1981
Skills
- Department Collaboration
- Sales Proficiency
- Customer Relationship Management
- Customer Engagement
- Prospecting Skills
- Account Servicing
Timeline
Account Representative
DEX Imaging
02.2018 - Current
Account Representative
Canon Solutions America- CANON USA
03.2013 - 02.2018
Service Technician
Canon Solutions America- CANON USA
01.2006 - 03.2013
No Degree -
Mobile College
High School Diploma -
Warrior Academy
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