Alejandra Umanzor
Silver Spring
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Ambitious equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company's growth.
Overview
5
5
years of professional experience
Work History
Server
Bowlero
Tyson's Corner
08.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Uphold high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
Surgical Coordinator
Maryland Eye Institute
Silver Spring
12.2023 - 02.2026
- Collaborated with surgeons and medical staff to prepare for surgical procedures, maintaining compliance with safety and protocol standards.
- Verifying patients benefits, and ensuring all required insurance documentation is finalized.
- Collecting, managing, and scanning crucial documentation, including signed consent forms, insurance information and medical histories.
Surgical Coordinator
Visionary Eye Doctor
Bethesda
11.2022 - 02.2023
- Went over patients information, insurance and pharmacy information.
- Went through step by step with patient what they have to do before surgery and after surgery.
- Educate patients on pre-surgery instructions.
- Coordinated surgical schedules and patient appointments, ensuring optimal resource allocation and seamless workflow across departments.
- Scheduled surgery appointments for patients.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Recorded detailed and accurate medical information, including patient histories, diagnoses, treatments and procedures.
- Created and maintained employee schedules to ensure adequate staffing levels.
Education
High School Diploma -
John F. Kennedy High School
Silver Spring, MDSkills
- Technical Support
- Data Entry
- PC Proficient
- Documentation Skills
- Administrative Support
Timeline
Surgical Coordinator
Maryland Eye Institute
12.2023 - 02.2026
Surgical Coordinator
Visionary Eye Doctor
11.2022 - 02.2023
Server
Bowlero
08.2021 - Current
High School Diploma -
John F. Kennedy High School