Honey Anderson
Lansing,MI
Summary
Dedicated Food and Beverage Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
General Manager
Toarmina's Pizza
2011 East Michigan Ave
08.2019 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and implemented strategies to increase sales and profitability.
Shift Leader
Georgio's Pizza
120 Charles Street East Lansing, MI
07.2018 - 07.2019
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
Closing Shift Manager
Goomba's Pizza
311 West Grand River
06.2015 - 05.2018
- Improved customer satisfaction by efficiently managing the closing shift and ensuring all tasks were completed on time.
- Streamlined closing procedures by implementing a detailed checklist for staff members to follow.
- Collaborated with daytime managers to ensure smooth transitions between shifts and seamless store operations.
- Maintained cleanliness standards throughout the store by delegating tasks effectively among team members during the closing shift.
- Conducted thorough cash handling procedures at the end of each shift, ensuring accuracy in register totals and bank deposits.
- Developed strong rapport with repeat customers by providing excellent service consistently throughout their visits.
Education
Associate Of General Studies - General Studies
Lansing Community College
Lansing, MI05.2003
High School Diploma - General Studies
Mason City High School
Mason, MI05.2001
Skills
- Quality Management
- Process Automation
- Advertising and Marketing
- Schedule Management
- Loss Prevention
- Workflow Planning
- Customer Retention
- Staff Supervision
- Customer Relationship Management
- Team Leadership
- Troubleshooting Expertise
- Training and Development
- Team Player
- Consistently Meet Goals
- Operations Management
- Efficient Multi-Tasker
- Employee Scheduling
- Inventory Control
- Deadline-Oriented
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try again. Fail again. Fail better.
Samuel Beckett
Timeline
General Manager
Toarmina's Pizza
08.2019 - Current
Shift Leader
Georgio's Pizza
07.2018 - 07.2019
Closing Shift Manager
Goomba's Pizza
06.2015 - 05.2018
Associate Of General Studies - General Studies
Lansing Community College
High School Diploma - General Studies
Mason City High School