Hope Bedford
Shelby,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Conscientious Certified Pharmacy Technician known for high productivity and efficient task completion. Skilled in medication dispensing, patient communication, and maintaining accurate pharmacy records. Excel in time management, problem-solving, and teamwork to deliver reliable support to pharmacists and exceptional care to patients.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Cleveland County Sheriff's Office
Shelby, NC
07.2024 - Current
- Proofread content for typo-free emails and documentation.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed and maintained filing systems for confidential documents and records.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Pharmacy Technician
Cleveland County Health Department
Shelby, NC
04.2023 - 07.2024
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Provided customer service to patients by answering questions about medications and health-related topics.
Certified Pharmacy Technician
Walmart
Kings Mountain, NC
12.2009 - 04.2023
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Provide exceptional customer service.
- Answer telephones in a timely manner.
- Address customer needs or concerns
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Housekeeper
CLR housekeeping
Cherryville, NC
02.2022 - 10.2022
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Returned rooms to occupant-ready status to satisfy future guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Provided exceptional attention to detail.
- Provided outstanding customer service
Skills
- Staff Development
- Proper Labeling Procedures
- FDA Compliance
- Prescription Verification
- Team Collaboration
- Problem-Solving Skills
- Workflow Optimization
- Insurance Verification
- Problem-solving skills
- Updating medication histories
- HIPAA Regulations
- Pharmacy and customer records management
Timeline
Administrative Assistant
Cleveland County Sheriff's Office
07.2024 - Current
Pharmacy Technician
Cleveland County Health Department
04.2023 - 07.2024
Housekeeper
CLR housekeeping
02.2022 - 10.2022
Certified Pharmacy Technician
Walmart
12.2009 - 04.2023