Hope Brittain
Macon,Georgia
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage different customer and business needs. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
31
31
years of professional experience
Work History
Caregiving
Self-employeed
Macon, GA
04.2021 - Current
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Liaised with key accounts to deliver targeted administrative household support.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Inside Sales Representative
Lingo
Macon, GA
12.2018 - 04.2021
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Human Resources Coordinator
Piedmont Orthopaedic Complex
Macon, Georgia
08.2002 - 07.2004
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities
- Updated presentation documents for the compensation committee to review
- Coordinated employment offers with management and extended offers to selected candidates
- Collaborated with the curriculum coordinator on annual updates of the staff handbook
- Addressed and resolved general payroll-related inquiries
- Monitored and handled employee claims, including performance-based and harassment incidents
- Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws
- Entered personnel and subcontractor data into a central database
- Edited job position announcements before authorizing a post
- Captured key feedback from employees during exit interviews
- Collaborated with department managers to assess needs
- Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data
- Managed personnel records from all employees from each department.
Assistant Manager/ Sales Team Support/ Inside Sales
BellSouth Advertising and Publishing
Columbus, Georgia
01.1998 - 08.2002
- Provided daily support to outside sales representatives
- Edited and corrected daily paperwork, including proposals and contracts presented to customers for their consideration
- Managed sales calls coming into the office and sold advertising space for smaller firms
- Assisted the office manager with tracking employee's attendance, computing their daily sales figures, and solving problems
- Analyzed departmental documents for appropriate distribution and filing
- Verified data integrity and accuracy
- Entered details such as payments, account information, and call logs into the computer system
- Produced ad hoc reports and documents for senior team members
- Responded to customer requests via telephone and email
- Researched and updated all required materials needed for firm and partners
- Copied, logged, and scanned supporting documentation
- Worked directly with Outside Sales Force, Management, and incoming customer calls to generate new customers and upgrade existing customersSupported management with daily operational functions.
Customer Service Representative/Inside Sales/Collections
Porta-Phone Paging
Macon, Georgia
01.1994 - 01.1998
- Responsible for inside sales, telephone sales, and assisting outside sales reps with product preparation and user-friendly manuals
- Prepared proposals, made daily bank deposits, edited daily paperwork submitted by outside sales representatives, and managed collection efforts
- Promoted to the inside point of contact for major accounts and provided outside technical support and training to these accounts
- Built long-term customer relationships and advised customers on purchases and promotions
- Communicated all store initiatives and promotions to customers to generate return business
- Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
- Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis.
Education
University of Georgia
Athens, GAMacon State College
Macon, GACrandall Junior College
Macon, GAHigh School Diploma -
Central High School
Macon, GA05.1988
Skills
- Superb interpersonal skills
- Benefits and payroll coordination
- Company organization
- Accounting and finance
- Advanced clerical knowledge
- 50 WPM Typing skill
- Administrative support specialist
- Payroll and budgeting
Professionalreferences
- Mrs. Donna Bryant, 478-719-1171
- Ms. Gail Urick, 478-972-2474
- Mr. Karl Zimmer, 478-318-1721
Timeline
Caregiving
Self-employeed
04.2021 - Current
Inside Sales Representative
Lingo
12.2018 - 04.2021
Human Resources Coordinator
Piedmont Orthopaedic Complex
08.2002 - 07.2004
Assistant Manager/ Sales Team Support/ Inside Sales
BellSouth Advertising and Publishing
01.1998 - 08.2002
Customer Service Representative/Inside Sales/Collections
Porta-Phone Paging
01.1994 - 01.1998
University of Georgia
Macon State College
Crandall Junior College
High School Diploma -
Central High School