Hope England
Beaufort,NC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Seeking an entry-level bank teller opportunity to leverage my customer relation knowledge and apply my point of sale operations and cash management skills. Proven ability to enhance guest experiences and resolve issues swiftly, while committed to fostering positive relationships and ensuring satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Moonrakers
10.2024 - Current
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized square app to place orders, manage bills, handle gift cards and company merchandise.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
Catering Server / Expo /Restaurant Hostess
Smoke Pit
01.2020 - 08.2024
- Delivered exceptional customer service during events, ensuring guest satisfaction and timely food service.
- Facilitated communication between front-of-house and back-of-house teams, improving collaboration for successful events.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Enhanced guest experience by providing exceptional service during catered events.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Processed customer payments to accurately record transactions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
No Degree - Psychology
Costal Carolina Community College
Beaufort, NCHigh School Diploma -
Parkwood High School
Monroe06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Professionalism and courtesy
- Guest engagement
- Point of sale operation
- Money Handling
- Data entry
- Organization skills
Timeline
Server
Moonrakers
10.2024 - Current
Catering Server / Expo /Restaurant Hostess
Smoke Pit
01.2020 - 08.2024
No Degree - Psychology
Costal Carolina Community College
High School Diploma -
Parkwood High School