Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hope Freeman

Merriam,KS

Summary

Great problem-solver with a strong background as an Automotive Service Advisor. Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs.

Overview

2
2
years of professional experience

Work History

Service Advisor

Oades Brothers Tire & Auto
Leawood, KS
11.2022 - Current
  • Greeting customers and addressing their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Assisted with scheduling appointments for service work to be performed on vehicles.

Vet Technician

Hickman Mills Animal Hospital
Kansas City, MO
05.2022 - 10.2023
  • Assisted veterinarians with surgeries, dentistry procedures and other medical treatments.
  • Monitored vital signs of patients and recorded results in patient charts.
  • Assisted with the collection of blood samples for laboratory testing.
  • Maintained inventory control of medications and supplies by restocking shelves according to established protocols.
  • Processed incoming calls from clients seeking advice or requesting appointments.
  • Prepared specimens for laboratory analysis by collecting samples, labeling them correctly and ensuring proper storage conditions.

Front Desk Receptionist

Home2 Suites by Hilton
Overland Park, KS
01.2022 - 04.2022
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Education

Associates Degree in Science & Liberal Arts -

Kansas City Kansas Community College
Kansas City, KS
05.2022

High School Diploma -

Washington High School
05.2020

Skills

  • Repairs Scheduling
  • Customer Service
  • Computer Skills
  • Service Estimates
  • Sales Expertise
  • Service Scheduling
  • Multitasking and Organization

Accomplishments

  • National Honor Society
  • Graduated Kansas City Kansas Community College with Magna Cum Laude

Timeline

Service Advisor

Oades Brothers Tire & Auto
11.2022 - Current

Vet Technician

Hickman Mills Animal Hospital
05.2022 - 10.2023

Front Desk Receptionist

Home2 Suites by Hilton
01.2022 - 04.2022

Associates Degree in Science & Liberal Arts -

Kansas City Kansas Community College

High School Diploma -

Washington High School
Hope Freeman