Hope Gibson
R2 Restaurants
Tyler,TX
1
Certification
25
years of professional experience
Accomplished operations leader with a strong focus on cost control, staff scheduling, and food safety. Experienced in directing daily restaurant operations, implementing training programs, and fostering a culture of excellence to achieve measurable improvements in guest satisfaction.
Work History
Restaurant General Manager
5 Years 2 Months- Directed daily operations to enhance guest satisfaction and streamline service processes.
- Implemented staff training programs, fostering a culture of excellence in customer service.
- Established performance metrics for staff, driving accountability and continuous improvement initiatives.
- Managed inventory control systems to minimize waste and optimize supply chain efficiency.
- Mentored team leaders, promoting leadership development and succession planning within the organization.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive a working environment for employees.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to the bank.
Sales and Design Consultant
8 Years 10 Months- Collaborated with architects and builders to create customized solutions that met aesthetic and functional requirements.
- Developed comprehensive design plans utilizing CAD software, enhancing project visualization and execution efficiency.
- Led design projects from concept through completion, ensuring alignment with client specifications and budget constraints.
- Mentored junior designers, fostering skill development and promoting innovative design thinking within the team.
- Conducted client consultations to gather requirements, translating ideas into actionable design proposals.
- Analyzed building codes and regulations to ensure compliance in all designs, minimizing risks associated with construction errors.
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
Manager
3 Years 4 Months- Managed staff scheduling and training to optimize team performance and service delivery.
- Oversaw daily operations to ensure efficient fuel service and customer satisfaction.
- Implemented safety protocols, enhancing compliance and reducing operational risks.
- Monitored inventory levels, ensuring timely restocking and minimizing shortages.
Dietitian Assistant
7 Years 6 Months- Collaborated with dietitians to assess patients' nutritional needs and develop tailored dietary plans.
- Assisted in meal planning and preparation, ensuring compliance with dietary restrictions and preferences.
- Educated residents on nutritional guidelines and healthy eating habits to promote overall well-being.
- Monitored inventory levels of food supplies, reducing waste through effective stock management practices.
- Trained new staff on food safety standards and dietary protocols to maintain regulatory compliance.
- Conducted regular assessments of resident diets, identifying areas for improvement in nutrition care services.
Education
GED
Skills
Operations management
Inventory management
Food safety compliance
Staff scheduling
Food safety
Guest relations
Accomplishments
Successfully operated a 2.5 million dollar a year fast food operation. Creating a great culture of employees. excelling in food safety and passing core evaluations.
Certification
- Licensed Servsafe Operator and Proctor - July 2030
Timeline
Restaurant General Manager
R2 Restaurants
06.2021 - CurrentRead More
Sales and Design Consultant
Winslows Custom Buildings
07.2012 - 05.2021Read More
Manager
Shell Gas Station
03.2009 - 07.2012Read More
Dietitian Assistant
Heritage Manor Nursing Home
09.2001 - 03.2009Read More
Old Mesquite High School
GED
Read More