Hope Gillespie
Ponca City
Summary
Resourceful Small Business Owner known for high productivity and efficient task completion. Specialize in strategic planning, financial management, and customer relationship building. Excel in communication, problem-solving, and adaptability, ensuring seamless operational flow and client satisfaction.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Small Business Owner
Self Employed
Tonkawa
03.2025 - Current
- Managed daily operations and ensured smooth business functionality.
- Developed marketing strategies to attract and retain customers.
- Handled customer inquiries and resolved issues effectively.
- Maintained financial records and managed cash flow efficiently.
- Created engaging social media content to promote business offerings.
- Provided exceptional customer service to enhance client satisfaction.
Bartender/Server
TS FORK
Tonkawa
01.2021 - Current
- Provided excellent customer service while managing high-volume bar operations.
- Crafted unique cocktails based on seasonal ingredients and customer preferences.
- Collaborated with kitchen staff to ensure timely order fulfillment and communication.
- Handled cash transactions accurately and managed the register efficiently.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Maintained cleanliness and organization of the bar area throughout shifts.
Physical Therapy Technician
Northern Therapy and Rehabilitation
Ponca City
08.2021 - 10.2022
- Assisted therapists in implementing treatment plans for patient rehabilitation.
- Maintained equipment and ensured therapy areas were clean and organized.
- Recorded patient progress and reported updates to the therapy team.
- Educated patients on exercises and therapeutic techniques for recovery.
- Prepared treatment areas by setting up necessary tools and materials.
- Monitored patient responses during therapy sessions for safety and comfort.
Education
Associate of Arts - Art
Northern Oklahoma College
Tonkawa, OK 08.2020 - 05.2023
Skills
- Business operations
- Financial management
- Marketing strategy
- Customer service
- Customer relationship management
- Financial record keeping
- Problem solving
- Effective communication
References
References available upon request.
Timeline
Small Business Owner
Self Employed
03.2025 - Current
Physical Therapy Technician
Northern Therapy and Rehabilitation
08.2021 - 10.2022
Bartender/Server
TS FORK
01.2021 - Current
Associate of Arts - Art
Northern Oklahoma College
08.2020 - 05.2023