Hope Graybill
Lancaster,Pennsylvania
Summary
Proven to excel in high-pressure environments, I enhanced guest satisfaction and streamlined operations at Iron Hill Brewery by leveraging exceptional customer service. My proactive approach in team collaboration and organization demonstrated a commitment to achieving results. I am a dependable server providing fast, high-quality customer service to guests in restaurant settings. Efficient house manager and facilitator of rapid table turnover, high volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
17
17
years of professional experience
Work History
Server
Hellamshire Family Restaurant
02.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Administrative Assistant/Server/Host
Iron Hill Brewery
09.2007 - 03.2017
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Associate of Applied Science - Psychology
Harrisburg Area Community College
Lancaster, PA06.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Multitasking Abilities
- Teamwork and Collaboration
- Time Management
Timeline
Server
Hellamshire Family Restaurant
02.2015 - Current
Administrative Assistant/Server/Host
Iron Hill Brewery
09.2007 - 03.2017
Associate of Applied Science - Psychology
Harrisburg Area Community College
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