Summary
Overview
Work History
Education
Skills
Timeline
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Hope Herelle

Hope Herelle

Nashville,TN

Summary

Dynamic customer service professional with a proven track record at CVS Health Corporation, excelling in problem resolution and team collaboration. Enhanced patient experiences by streamlining processes, significantly reducing wait times. Skilled in managing medication fulfillment and committed to delivering compassionate support in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Vanderbilt Clinic
07.2018 - 05.2019

Assisted patients with front-desk check-in, co-pay collection, and electronic form submission through kiosks, reducing wait times and enhancing flow.

CSR II (MED D)

CVS HEALTH CORPORATION
10.2017 - 12.2018

Sustained superior service standards in a rapid environment, handling issues with clarity and compassion.

Managed medication fulfillment and shipping using CVS's RxConnect and Aetna Medicare Part D portals.

Customer Support Specialist

Comcast / Xfinity
01.2015 - 09.2017

Assisted patients with front-desk check-in, co-pay collection, and electronic form submission through kiosks, reducing wait times and enhancing flow.

Education

A.A.S - Health Care Management

Nashville State Community College
Nashville, TN

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Timeline

Customer Service Associate

Vanderbilt Clinic
07.2018 - 05.2019

CSR II (MED D)

CVS HEALTH CORPORATION
10.2017 - 12.2018

Customer Support Specialist

Comcast / Xfinity
01.2015 - 09.2017

A.A.S - Health Care Management

Nashville State Community College

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