Hope Hinojosa
Boerne
Summary
Accomplished retail leader with a proven track record of driving store performance and fostering team collaboration. Proficient in inventory management, customer service, and staff development, consistently meeting changing demands and delivering impactful results. Recognized for reliability and adaptability, excels in delivering exceptional customer experiences, developing high-performing teams, and maintaining operational excellence in fast-paced retail environments. As the store's Diversity Champion, leads inclusive outreach programs that align with company core values. Technical proficiency in Excel, PowerPoint, and Google Drive supports efficient service delivery. Excited to bring positivity, accountability, and strong collaboration to every team, aiming to contribute meaningfully to a company that values service, integrity, and growth.
Overview
7
7
years of professional experience
Work History
Estore Lead
HEB Grocery Store
08.2020 - Current
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained projects overseeing the reduction of money loss through product substitution.
- • Over 4 years of progressive experience at H-E-B as a dedicated and reliable eStore Lead
• Proven success in customer service, team leadership, and partner training
• Serves as store’s Diversity Champion, leading inclusive initiatives and outreach programs
• Skilled in resolving customer issues with empathy, professionalism, and efficiency
• Technically proficient in Excel, PowerPoint, and Google Drive
• Strong multitasker with excellent communication, time management, and problem-solving skills
Shift Leader
Bahama Bucks
01.2018 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Associate of Arts - Business Administration And Management
Northwest Vista College
12-2026
High School Diploma -
Brandeis High School
06.2019
Skills
- Team development
- Skilled in digital tools
- Flexible problem-solving
- In-depth product knowledge
- Exceptional customer service
- Proficient in conflict management
- Collaborative team management
- Effective troubleshooting skills
- Optimistic attitude
- Strategic work organization
- Comprehensive documentation skills
Timeline
Estore Lead
HEB Grocery Store
08.2020 - Current
Shift Leader
Bahama Bucks
01.2018 - 08.2020
Associate of Arts - Business Administration And Management
Northwest Vista College
High School Diploma -
Brandeis High School
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