Hope James
Denver,CO
Summary
Dependable server successful at providing fast, high-quality customer service to guests in fine dining restaurants . Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Host, Server, Bartender
Locanda del Borgo
02.2023 - Current
- Focus in Italian wine knowledge and classic cocktail recipes
- Upsold high-profit items such as daily specials, and bottles of wine to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
Host, Back-wait, Server
Coohills
12.2021 - 01.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Stayed up-to-date on menu changes to help customers make food choices.
Back-wait, Server, Bartender
Rapids Restaurant and Lodge
05.2020 - 10.2021
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Sociology
University of Colorado At Boulder
05.2024
Skills
- Outgoing personality
- Team Collaboration
- Guest Engagement
- Strong Work Ethic
- Professional Appearance
- Responsible Alcohol Service
- Liquor, beer, and wine knowledge
- Upselling strategies
Non Industry Experience
- Social Media Guru, Terri Brncic Campaign for Boulder City Council, 08/01/23, PRESENT
- Intern, Folkestad Fazekas Barrick & Patoile, P.C., 05/01/23, 08/01/23
- Fellow, CO Representative Jenny Willford’s Office, 01/01/23, 03/01/23
- Intern in Office of State Planning and Budgeting, CO Governor’s Executive Internship, 09/01/22, 01/01/23
- Fellow, New Era Colorado, 09/01/22, 11/01/22, 601 W 11th Avenue, Denver, CO, 80204
Extra Curriculars
- CU Student Government — Representative-at-Large
- Kappa Kappa Gamma — VP of Diversity, Equity, and Inclusion
- Phi Alpha Delta Law Fraternity — Member
Hobbies and Interests
- Leadership
- Social Justice
- Mixology
- Sailing
Timeline
Host, Server, Bartender
Locanda del Borgo
02.2023 - Current
Host, Back-wait, Server
Coohills
12.2021 - 01.2023
Back-wait, Server, Bartender
Rapids Restaurant and Lodge
05.2020 - 10.2021
Bachelor of Arts - Sociology
University of Colorado At Boulder
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