Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Hope Kalu

Dallas,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Amazon
Atlanta, GA
04.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Recommended products to customers, thoroughly explaining details

Customer Service Agent

Asorock Market
Dallas, TX
04.2020 - 10.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management

Education

Bachelor of Science - Education Administration

University of Cross River State
Calabar,Nigeria
06.2012

Skills

  • Order and Refund Processing
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Call Documentation
  • Customer Account Management
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Amazon
04.2020 - Current

Customer Service Agent

Asorock Market
04.2020 - 10.2020

Bachelor of Science - Education Administration

University of Cross River State

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Hope Kalu