Hope Misuraca
Bellevue,NE
Summary
Dynamic retail professional with a proven track record at Walgreens, excelling in customer service and employee training. Adept at motivating teams to enhance productivity and implementing effective inventory management strategies, resulting in reduced waste. Committed to delivering exceptional guest experiences while maintaining operational excellence and compliance with company standards.
Overview
4
4
years of professional experience
Work History
Shift Lead
Walgreens
Bellevue
12.2025 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members on customer service best practices.
- Coordinated inventory management, including stock replenishment and organization.
- Resolved customer inquiries and issues to enhance overall satisfaction and loyalty.
- Monitored team performance, providing feedback to improve efficiency and productivity.
- Ensured accurate cash handling during transactions to maintain financial integrity.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Store Manager
Dunkin Dounts
Bellevue, NE
04.2025 - 12.2025
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored staff on customer service protocols and product knowledge.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Monitored staff performance and provided constructive feedback to enhance team productivity.
- Ensured compliance with health and safety regulations, maintaining a clean work environment.
Assistant Manager
Claires Stores Inc
Papillion
07.2024 - 03.2025
- Assisted in training team members on product knowledge and customer service techniques.
- Supported visual merchandising efforts to enhance store appeal and drive sales.
Asset Protection Investigator
Walmart
Bellevue, NE
01.2023 - 01.2024
- Conducted thorough investigations to identify theft and fraud incidents within store locations.
- Collaborated with law enforcement to provide evidence and support for criminal cases.
- Utilized surveillance systems to monitor activities and gather intelligence on suspicious behaviors.
- Developed and implemented loss prevention strategies to minimize financial losses.
- Enhanced security measures by implementing innovative surveillance techniques and utilizing state-of-the-art technology.
- Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
Skills
Customer service focus
Employee training
Guest service
Team motivation
Sales proficiency
Work delegation
Timeline
Shift Lead
Walgreens
12.2025 - Current
Store Manager
Dunkin Dounts
04.2025 - 12.2025
Assistant Manager
Claires Stores Inc
07.2024 - 03.2025
Asset Protection Investigator
Walmart
01.2023 - 01.2024