HOPE PARTEN
Meridian
Summary
Seasoned Consumer Loan Specialist with broad knowledge in credit and loan processes. Experience includes underwriting, customer service, and regulatory compliance in financial institutions. Strengths encompass strong analytical skills, effective communication abilities, and commitment to maintaining high standards of accuracy and confidentiality. Significant contributions in optimizing loan processes to enhance customer satisfaction levels.
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
10
10
years of professional experience
Work History
Consumer Loan Specialist
Heights Finance
Meridian
06.2025 - Current
- Evaluated consumer loan applications for creditworthiness and compliance.
- Assisted customers in understanding loan products and terms.
- Processed loan disbursements and documented transactions accurately.
Sterile Processing Technician
Anderson Regional Medical Center
Meridian
09.2022 - 05.2023
- Trays, instrument packs, and sets were all wrapped by me.
- Was available for on-call care at all hours of the day and night.
- Sterilized instruments and reorganized surgical suites in preparation for the next procedure.
Assistant Manager
Family Choice Financial
Meridian
08.2017 - 09.2022
- Interacted with customers to assess their needs and recommend products or services.
- Instructed team members on how to implement successful operational and sales strategies.
- Nurtured client relationships in order to gain new clients and increase revenue.
- Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
- Provided excellent customer service in a timely manner.
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
- Assist the General Manager in the planning and execution of all work-related duties at the operational level.
Financial Service Representative
1st Heritage Credit
Philadelphia
08.2015 - 08.2017
- Was able to secure payments by following up with customers who had failed to honor their promises to pay.
- Instructed employees on how to operate the cash drawer.
- Balanced daily cash deposits and vault inventory with a zero error rate.
Education
GED -
Finch-Henry Job Corps Center
Batesville, MSSkills
- Issue resolution
- Cold calling
- Aged account reporting
- Billing and collections best practices
- Sales
- Customer needs assessment
- Payment processing
- Expert in customer relations
- Customer service
- Skip tracing
- Complex problem solving
- Telephone etiquette
- Effective communication
- Attention to detail
Timeline
Consumer Loan Specialist
Heights Finance
06.2025 - Current
Sterile Processing Technician
Anderson Regional Medical Center
09.2022 - 05.2023
Assistant Manager
Family Choice Financial
08.2017 - 09.2022
Financial Service Representative
1st Heritage Credit
08.2015 - 08.2017
GED -
Finch-Henry Job Corps Center