Hope Ransom
Pembroke
Summary
Motivated professional skilled in team management and customer engagement. Experienced in training staff and optimizing processes in high-pressure environments, ensuring exceptional service delivery and operational excellence.
Overview
10
10
years of professional experience
Work History
Catering Staff Member
University Of North Carolina At Pembroke
Pembroke, NC
01.2026 - Current
- Coordinated food preparation and service for campus events, ensuring adherence to safety and hygiene standards.
- Trained new staff on food handling procedures and customer service protocols, enhancing team efficiency.
- Assisted in inventory management, tracking supplies to prevent shortages during high-demand periods.
- Implemented streamlined workflows for event setups, reducing time spent on logistical arrangements.
- Collaborated with kitchen staff to ensure timely meal delivery while maintaining quality standards.
- Monitored guest feedback to identify areas for improvement in catering services and dining experiences.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Supported successful events by setting up venue spaces according to client specifications.
Cashier
University Of North Carolina At Pembroke
Pembroke, NC
08.2024 - 01.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining a clean and organized checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer inquiries and concerns to ensure satisfaction and repeat business.
- Implemented inventory tracking methods to assist in managing stock levels effectively.
- Developed strategies for upselling products, contributing to increased sales revenue during peak periods.
Cashier Team Lead
Dollar General Market
Maxton, NC
01.2024 - 12.2024
- Supervised cashier team, ensuring efficient transaction processing and customer service excellence.
- Trained new cashiers on register operation, company policies, and customer interaction best practices.
- Managed cash handling procedures, maintaining accuracy in cash drawers and daily reconciliations.
- Implemented promotional displays at checkout to enhance customer engagement and drive sales.
- Assisted in training initiatives aimed at improving team performance and service standards.
- Monitored inventory levels at point-of-sale to alert management on replenishment needs.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Lead Sales Associate
Food Lion
Maxton, NC
01.2023 - 12.2023
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Trained and mentored new associates on product knowledge and best sales practices.
- Implemented streamlined inventory management processes to reduce stock discrepancies.
- Developed promotional displays that enhanced product visibility and drove customer traffic.
- Enhanced operational efficiency by coordinating daily tasks and delegating responsibilities among staff members.
PCA/Medication Reconciliation Technician
Angels Care Home Health
Pembroke, NC
01.2016 - 01.2020
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Documented patient progress and care activities in electronic health records accurately.
- Collaborated with nursing staff to develop personalized care plans for residents.
- Trained new staff on best practices for patient care and support services.
- Advocated for patient needs, enhancing overall quality of care provided within facility.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained clean, organized living environments in compliance with health standards.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of [Number]+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Developed streamlined processes for tracking medication histories, reducing errors and enhancing efficiency.
Education
Certificate - Medical Billing & Coding
Bryant & Stratton College
NY08-2026
High School Diploma -
Purnell Swett High School
Maxton, NC06-2014
Skills
- Table setting
- Food safety
- Food presentation
- Sanitation practices
- Order taking
- Food preparation
- Basic accounting
- Food storage
- Menu planning
- Nutrition
- Table preparation
- Food restocking
- Bartending
- Safe food handling
- Inventory monitoring
- Quality assurance
- Food storage protocol
- Order expediting
- Hand-eye coordination
- Team management
- Station stocking
- Food station setup
- High volume dining
- Money handling
Timeline
Catering Staff Member
University Of North Carolina At Pembroke
01.2026 - Current
Cashier
University Of North Carolina At Pembroke
08.2024 - 01.2025
Cashier Team Lead
Dollar General Market
01.2024 - 12.2024
Lead Sales Associate
Food Lion
01.2023 - 12.2023
PCA/Medication Reconciliation Technician
Angels Care Home Health
01.2016 - 01.2020
Certificate - Medical Billing & Coding
Bryant & Stratton College
High School Diploma -
Purnell Swett High School