HOPE SHAFF
Brooksville,ME
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Subway. Skilled in food preparation and cash handling, coupled with exceptional teamwork and problem-solving abilities. Increased service speed through effective multitasking, fostering positive customer relationships and promoting repeat business. Dependable and adept at managing store responsibilities, showcasing a commitment to excellence and operational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
Subway
04.2022 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Over the store when manager is on vacation
- Done bank deposits and paperwork
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Cleaning Assistant
Shawna Lippert
03.2022 - 06.2024
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Changed HVAC, vacuum and other filters to maintain machine efficiency.
Education
Business
James Madison High School
Norcross, GA2024
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Food Preparation
- Cash handling proficiency
- Effective multi-tasking
- Cleaning and organization
- Multitasking and Prioritizing
- Dependable and honest
- Store Opening and Closing
- Inventory Counts
Timeline
Sandwich Artist
Subway
04.2022 - Current
Cleaning Assistant
Shawna Lippert
03.2022 - 06.2024
Business
James Madison High School
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