Hope Smith
Lynden,WA
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Server
Old Chicago Pizza
08.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Torchy's Tacos
09.2022 - 02.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Manager
Marcos Pizza
03.2022 - 07.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
High School Diploma -
Ankeny High School
Ankeny, IA05.2011
Skills
- Table Setting
- Daily Specials Memorization
- Safe Food Handling
- Beverage Preparation
- Guest Engagement
- Food Running
- Cash Handling
- Sales Expertise
- Memory Retention
- Menu Knowledge
- Effective Communication
- Upselling Techniques
Timeline
Server
Torchy's Tacos
09.2022 - 02.2023
Server
Old Chicago Pizza
08.2022 - 05.2023
Manager
Marcos Pizza
03.2022 - 07.2022
High School Diploma -
Ankeny High School
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