Hope Stacy
Peoria,IL
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
14
14
years of professional experience
Work History
Server
Lariat Steakhouse
Peoria, IL
10.2022 - Current
- Maintain multi-tasking in a high-paced environment while providing outstanding service.
- Responsible for managing different types of large banquets with challenging tasks at hand.
- Provide guidance and support to banquet servers throughout the duration of events.
- Oversee meal presentation and ensure adherence to client requests.
- Monitor food safety and sanitation protocols for all banquet operations.
- Troubleshoot any issues that arise during events in a timely manner.
Server/Bartender Trainer
Texas Roadhouse
East Peoria, IL
01.2019 - 10.2022
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
Bartender/Server/Manager
Mcmahon's Pints & Plates
Washington, IL
01.2016 - 01.2019
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Resolved customer complaints in a professional manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Trained new employees behind the bar and on the service floor.
Head Server
The Fifth Quarter Sports Bar
East Peoria, IL
01.2011 - 12.2016
- Assisted in developing promotional activities such as special events or discounts to attract more business.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new servers on menu items, banquets, and restaurant standards.
- Head Server in charge of large parties and opening/closing the establishment as a trusted key holder.
Education
Pekin High School
Pekin, IL05-2011
Skills
- Conflict resolution
- Time management
- Dependable & punctual
- Team Player
- Leadership qualities
Timeline
Server
Lariat Steakhouse
10.2022 - Current
Server/Bartender Trainer
Texas Roadhouse
01.2019 - 10.2022
Bartender/Server/Manager
Mcmahon's Pints & Plates
01.2016 - 01.2019
Head Server
The Fifth Quarter Sports Bar
01.2011 - 12.2016
Pekin High School
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