Hope Tavernia
Ancram
Summary
Dynamic Animal Care Technician with a proven track record at Columbia-Greene Humane Society, excelling in pet handling and customer service. Recognized for maintaining high hygiene standards and fostering positive customer engagement, ensuring a safe and welcoming environment. Adept at monitoring animal health and implementing safety protocols to enhance overall well-being.
Overview
8
8
years of professional experience
Work History
Animal Care Technician
Columbia- Greene Humane Society/ SPCA
06.2024 - 11.2025
- Provided daily care and feeding for diverse animal species to support health and well-being.
- Assisted in administering medications and treatments under veterinarian supervision to ensure recovery.
- Maintained cleanliness of animal habitats, promoting hygiene and safety standards within facility.
- Monitored animal behavior and reported changes to identify potential health issues promptly.
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
Sales Associate
Stewart's Shops
04.2024 - 06.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and balancing cash drawers.
- Maintained store cleanliness and organization, promoting a welcoming environment for customers.
- Collaborated with team members to restock shelves and display merchandise effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Breakfast Coordinator
Burger King
08.2021 - 02.2024
- Coordinated breakfast operations to ensure timely service and product availability.
- Developed and implemented efficient food preparation processes for breakfast menu items.
- Trained team members on breakfast service protocols and quality standards.
- Monitored inventory levels, placing orders to maintain optimal stock for breakfast offerings.
- Conducted quality checks to ensure compliance with food safety regulations and standards.
Sales Associate
Walmart
04.2019 - 11.2019
- Executed promotional displays and signage to increase product visibility and sales engagement.
- Handled customer feedback promptly, resolving issues to maintain satisfaction levels.
- Followed safety protocols consistently to ensure a secure shopping environment for all patrons.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Price Chopper
07.2018 - 04.2019
- Trained new associates on operational procedures and customer service best practices.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Market 32
12.2017 - 06.2018
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Fonda- Fultonville Central School
Fonda, NY06-2017
Skills
- Pet handling
- Customer service and assistance
- Safety protocols and procedures
- Kind customer engagement
- Pet waste removal
Timeline
Animal Care Technician
Columbia- Greene Humane Society/ SPCA
06.2024 - 11.2025
Sales Associate
Stewart's Shops
04.2024 - 06.2024
Breakfast Coordinator
Burger King
08.2021 - 02.2024
Sales Associate
Walmart
04.2019 - 11.2019
Sales Associate
Price Chopper
07.2018 - 04.2019
Sales Associate
Market 32
12.2017 - 06.2018
High School Diploma -
Fonda- Fultonville Central School