Hope Thornton
Statesboro,USA
Summary
Compassionate aspiring social worker with comprehensive experience providing social services to various groups of people to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for client resources and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
Pineland Behavioral Health
Reidsville, GA
06.2025 - Current
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Developed individualized care plans with input from clients and their families.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Educated clients about mental health conditions, medications and self-care techniques.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
Server
McAlister's
Statesboro, GA
01.2023 - 05.2025
- Ensured order accuracy and customer satisfaction through effective communication skills.
- Maintained comprehensive menu knowledge, including seasonal changes and limited offerings.
- Addressed customer inquiries regarding dietary restrictions and nutrition information.
- Adhered to safety, sanitization, and food handling regulations at all times.
- Delivered food and beverages promptly by managing time effectively.
- Oversaw front-of-house operations, delegating tasks and coaching team members for optimal performance.
Health Coach Intern
Candler Hospital
Statesboro, GA
01.2024 - 05.2024
- Coordinated patient scheduling and follow-up visits.
- Evaluated patient progress and entered results into charts and databases.
- Created and distributed health education materials to patients.
- Maintained detailed and accurate records of interactions to facilitate future patient follow-up.
- Completed patient referrals to other medical specialist.
- Helped patients complete necessary medical forms and documentation.
Referral Specialist/Scanning Clerk
Clark Medical Group
Statesboro, GA
10.2021 - 08.2022
- Coordinated referral orders for patients of family medical provider.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Entered confidential patient information and updated electronic records in database.
- Responsible for scanning all hard copy documents and utilizing the company's digital filing system for archiving medical documents.
- Part of large project to transfer thousands of documents into digital format.
Education
Master’s of Science - Public Health
Georgia Southern University
Statesboro, GA05.2026
Bachelor of Science (B.S.) - Healthcare Administration
Georgia Southern University
Statesboro, GA05.2024
High School Diploma -
Harlem High School
Harlem, GA05.2020
Skills
- EHR system proficienc
- Medication administration
- OASIS experience
- Confidentiality and discretion
- Critical thinking skills
- Medical terminology expertise
- Community assessment reporting
Certification
- CPR and First Aid
- Crisis Intervention (CPI)
- Medication Administration Training
- Defensive Driving
Timeline
Case Manager
Pineland Behavioral Health
06.2025 - Current
Health Coach Intern
Candler Hospital
01.2024 - 05.2024
Server
McAlister's
01.2023 - 05.2025
Referral Specialist/Scanning Clerk
Clark Medical Group
10.2021 - 08.2022
Master’s of Science - Public Health
Georgia Southern University
Bachelor of Science (B.S.) - Healthcare Administration
Georgia Southern University
High School Diploma -
Harlem High School
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