Hope Ward
Ankeny
Summary
Board-certified cosmetologist and assistant salon manager with over four years of experience in hair styling and childcare. Dedicated to creating exceptional client experiences through a blend of creative talent and strong interpersonal skills. Highly organized and detail-oriented, with proven strengths in time management, customer service, and effective problem-solving. Collaborative team player with excellent communication abilities, adaptable to fast-paced environments, and well-prepared to support administrative operations seamlessly. Passionate about enhancing client satisfaction while fostering a positive salon atmosphere.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Salon Manager
Amara
Ankeny, IA
2026 - Current
- Manage daily salon operations, ensuring a clean, organized, and welcoming environment for clients and stylists
- Oversee inventory by tracking product levels, ordering supplies, and minimizing waste
- Supervise and enforce salon cleanliness standards by coordinating and monitoring stylist cleaning responsibilities
- Conduct interviews and assist in hiring decisions to build a strong, skilled team
- Train and mentor new and existing stylists on techniques, customer service, and salon procedures
- Build and maintain strong client relationships, resolve concerns, and ensure high levels of satisfaction
- Support team performance through clear communication, scheduling coordination, and problem-solving
Hairstylist/Cosmetologist
Amara
Ankeny, IA
03.2022 - Current
- Ensure that clients are satisfied with services provided
- Maintain a neat and organized work space
- Effectively communicating and actively listening to clients wants and needs
- Providing services to clients in a timely manner
- Book keeping, handling money and promoting products and services
Child Care Teacher
KinderCare Learning Centers
Ankeny, IA
11.2020 - 03.2022
- Managed daily care routines for children
- Developed engaging educational activities
- Maintained a safe and clean environment
- Develop and maintain positive relationships with children and parents
Education
Associate's degree - Liberal Arts & Sciences
DMACC
Ankeny, IA05-2025
High school diploma -
Bondurant-Farrar High School
Bondurant, IA05-2018
Skills
- Bookkeeping
- Appointment scheduling
- Computer skills
- Flexibility
- Customer service
- Microsoft Office
- Collaboration
- Microsoft Excel
- Interpersonal skills
Certification
- Cosmetology License March 2022- present
- Driver's License
Timeline
Hairstylist/Cosmetologist
Amara
03.2022 - Current
Child Care Teacher
KinderCare Learning Centers
11.2020 - 03.2022
Salon Manager
Amara
2026 - Current
Associate's degree - Liberal Arts & Sciences
DMACC
High school diploma -
Bondurant-Farrar High School
Additional Information
Authorized to work in the US for any employer