Giovani Jimenez
Delray Beach,FL
Summary
Proactive Server Trainer with extensive experience mentoring new hires and training team members in restaurant procedures and performance strategies. Expertise in food service standards, POS systems, and resolving customer concerns. Proven ability to enhance guest experiences and drive repeat business through exceptional service and relationship building. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
5
5
years of professional experience
Work History
Server Trainer
Casa Sensei
08.2023 - 09.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Server
The Cider House
06.2019 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Bachelor of Science - Finance
West Chester University of Pennsylvania
West Chester, PA05.2023
Skills
- Effective Time Management
- Menu Memorization
- Safe Food Handling
- Order Accuracy
- Upselling strategies
- Team Member Training
- Server etiquette
- Tableside Service
- Wine service
- Exceptional communication
- Restaurant procedures knowledge
- Training expertise
- Kitchen Communication
- Critical Thinking
- Clear Communication
Timeline
Server Trainer
Casa Sensei
08.2023 - 09.2024
Server
The Cider House
06.2019 - 06.2023
Bachelor of Science - Finance
West Chester University of Pennsylvania