Horace Hymes
Rogers,AR
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Technical Process Operator
Glad
Rogers, AR
09.2024 - Current
- Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
- Utilized computer systems effectively to monitor processes and input critical data accurately and efficiently.
- Maintained accurate records of production data, facilitating informed decision-making for management.
- Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
Inventory Coordinator
GoTRG
Bentonville, AR
04.2024 - 09.2024
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Audited and corrected discrepancies in inventory numbers.
Customer Service Representative
Any Lab Test Now
Rogers, AR
08.2022 - 04.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients, enhancing overall satisfaction and loyalty.
- Managed appointment scheduling and patient flow to optimize operations at testing locations.
- Trained new team members on customer service protocols and operational procedures.
Account Merchandiser
PepsiCo
Bentonville
12.2015 - 08.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
- Adhered to social distancing protocols and wore mask or face shield.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Call Center Agent/Customer Service Representative
Decoymarketingrx
Fort Smith
05.2015 - 12.2015
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
Supervisor /Warehouse Worker/Forklift Operator
Americold Logistics
Fort Smith, AR
04.2012 - 05.2015
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets, and staged pallets and loads into truck when ready for shipment.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Dry Lead /Order Picker
Tankersley Food Service
Van Buren, AR
03.2008 - 11.2012
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Education
University Of Fort Smith
Fort Smith, ARSkills
- Qualifying Leads
- Strategic Account Planning
- Overcoming Objections
- Acquisition and Retention Strategies
- Teamwork and Collaboration
- Customer Service
- Verbal and Written Communication
- Microsoft Office
- Account Management
- CRM Software
- Professional Integrity
Timeline
Technical Process Operator
Glad
09.2024 - Current
Inventory Coordinator
GoTRG
04.2024 - 09.2024
Customer Service Representative
Any Lab Test Now
08.2022 - 04.2024
Account Merchandiser
PepsiCo
12.2015 - 08.2022
Call Center Agent/Customer Service Representative
Decoymarketingrx
05.2015 - 12.2015
Supervisor /Warehouse Worker/Forklift Operator
Americold Logistics
04.2012 - 05.2015
Dry Lead /Order Picker
Tankersley Food Service
03.2008 - 11.2012
University Of Fort Smith