Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hortensia Rodriguez-Martinez

Asheboro,NC

Summary

Adept at enhancing pharmacy operations, my tenure at CVS Pharmacy showcased my ability to streamline workflow and boost patient satisfaction significantly. Leveraging expert medication dispensing and problem-solving skills, I ensured confidentiality and compliance, fostering trust and efficiency. My collaborative approach and dedication to accuracy improved service quality, underscoring my commitment to healthcare excellence.

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Diligent Desired Position with solid background in phlebotomy practices, ensuring accuracy and patient comfort. Skilled in venipuncture and specimen handling, contributing to efficient lab operations. Demonstrated ability to maintain sterile environments and effectively communicate with diverse patients.

Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.

Developed key skills in clinical setting, including precision in specimen collection and patient interaction. Looking to transition into new field, bringing strong organizational and communication abilities. Ready to contribute to team-oriented environment and apply transferrable skills effectively.

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Personable and attentive, committed to providing high-quality patient care. Possesses foundational knowledge of venipuncture techniques and infection control, paired with proficiency in handling and labeling specimens. Aiming to make positive impact on patient experiences and contribute to efficient clinic operations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
09.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Education

Certificate - Phlebotomy

Guilford Technical Community College
Jamestown, NC
11.2023

Certificate - Nurse Aide

Guilford Technical Community College
Jamestown, NC
11.2023

High School Diploma -

Asheboro High School
Asheboro, NC
06.2019

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Healthcare regulations
  • Medication labels
  • Medicare and medicaid process
  • Drug inventory management
  • Prescription interpretation
  • Verifying orders
  • Advanced math skills
  • Manual and automated medication dispensing
  • Compounding techniques
  • Receiving incoming supplies
  • Medication storage procedures
  • Regulatory compliance
  • Order verification
  • Drug interaction awareness
  • Secure storage of medications
  • Updating medication histories
  • Dosage form preparation
  • Drug storage procedures
  • FDA drug safety guidelines
  • OTC recommendations

Certification

  • Pharmacy-Based immunization administration by pharmacy technician certificate
  • Basic Life Support Certification (BLS)
  • CPR/AED Certification
  • NHA Certified Phlebotomy Technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
09.2023 - Current

Certificate - Phlebotomy

Guilford Technical Community College

Certificate - Nurse Aide

Guilford Technical Community College

High School Diploma -

Asheboro High School
Hortensia Rodriguez-Martinez