Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Houssam Abouanwer

MESA,United States

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
11.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Direct Support Professional Caregiver

Futrue Care Inc
Jan2014 - Oct2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education

Bachelor of Science - Biology

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
12.2024

Skills

  • Insurance Billing
  • Workflow Optimization
  • Insurance Verification
  • Interpreting and Processing Medication Orders
  • HIPAA
  • Pharmacy and Customer Records Management
  • Answering Customer Questions
  • Problem-Solving Skills
  • Operations Support
  • Teamwork Abilities
  • Critical Thinking
  • Time Management
  • Organizational Skills
  • Continuous Learning
  • Stress Management
  • Attention to Detail

Certification

  • CPhT - Certified Pharmacy Technician
  • OSHA

Languages

Arabic
Full Professional

Timeline

Pharmacy Technician

Walgreens
11.2021 - Current

Direct Support Professional Caregiver

Futrue Care Inc
Jan2014 - Oct2021

Bachelor of Science - Biology

Maricopa Community Colleges - Mesa Community College

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Houssam Abouanwer