Summary
Overview
Work History
Education
Skills
Certification
Software
References
Timeline
Generic

Howard Warren

Capitol Heights,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Collision Estimator

MRK TRUCK & TRAILER INC
02.2020 - Current
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
  • Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
  • Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
  • Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
  • Increased shop revenue through effective upselling of additional services during the estimation process.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.

Rental Sales Agent

Ryder Truck Rental
05.2018 - 02.2020
  • Increased customer satisfaction by providing excellent service and addressing customer needs promptly.
  • Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
  • Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
  • Scheduled vehicle maintenance for all vehicle assets which included making sure all emissions standards were met and up to customer satisfaction.
  • Managed multiple tasks in high-volume environment.
  • Placed sales calls and handled sales for incoming customer calls.


Education

Bachelor of Arts - Criminal Justice

Howard University
Washington, DC
05.2018

Skills

  • Damage Assessment
  • Cost Estimation
  • Parts Ordering
  • Decision Making
  • Project Management
  • Schedule Coordination
  • Multitasking Abilities
  • Mitchell Software Expertise
  • Adjustrite Software Expertise

Certification

Commerical Truck Estimating Certification

Software

Microsoft Excel

Mitchell Software

Adjustrite Software

References

References available upon request.

Timeline

Collision Estimator

MRK TRUCK & TRAILER INC
02.2020 - Current

Rental Sales Agent

Ryder Truck Rental
05.2018 - 02.2020

Bachelor of Arts - Criminal Justice

Howard University

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Howard Warren